The Fine Print
1. terms + conditions In these terms + conditions
"Southern Antiques" means Southern Antiques Centre NSW T3163418 and all references to "Southern Antiques" include its affiliate body corporate and Southern Antiques personally. The words "you" and "your" mean the person or entity contacting the "Southern Antiques" website for any purpose. Once your order is placed, "Southern Antiques" will accept that order as final and changes or cancellations cannot be made to the order. By placing an order, you agree to all the terms and conditions as advised by "Southern Antiques". Should a product not be available at the time of placing your order, "Southern Antiques" reserves the right to contact you and advise you of your options. If any item ordered is not in stock at the time of delivery to you, "Southern Antiques" may in its absolute discretion: a. deliver the balance of the order; b. forward the missing item when it comes into stock; c. supply an agreed substitute for the item; or d. refund you the price of the missing item. product information All products listed on "Southern Antiques" are described to the best of our abilities and the specifications reflect our knowledge of the product. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.
2. postage + delivery
"Southern Antiques" will arrange to forward your goods using either Australia Post and/or a courier service. You may be required to sign for the package as proof of delivery. Delivery insurance and/or postage fees will be calculated on total weight and charged after processing your order, but will need to be pre-paid and payable in addition to your order. "Southern Antiques" is able to deliver to most areas in Australia. The majority of our goods are shipped with Australia Post. Some larger goods and depending on the destination are shipped via courier. We strive for prompt and safe shipping right around Australia. We do allow pick-ups from our retail store and offer that as a choice at checkout. You must allow 3 weeks shipping time within Australia from the date of payment, although in most cases delivery is much quicker than this. If you have not received your goods after this period, please email us at the contact us page.
3. payment conditions a. all orders must be pre-paid. b. all prices include GST (goods and services tax) and are quoted in Australian dollars. c. please note that we do not store your credit card information on our server. d. if the card payment is declined by your issuer for any reason, we cannot hold goods against your order. The total amount of your order is to be paid at the time of ordering. "Southern Antiques" does not accept deposits or part payments for the purchase of any goods.
Our prices quoted in our website are current, however they may vary from time to time as determined by "Southern Antiques".
5. claims + returns policy
"Southern Antiques" provides an undertaking to all our customers that goods leave our premises and/or the premises of our preferred suppliers in 100% perfect condition. Should those goods not be received by you in 100% perfect condition, then it will be considered the responsibility of the Carrier and should be pursued directly with them. Any claim of damage to or shortfall in products received must be reported to "Southern Antiques" in writing or by email within 48 hours after receipt of the goods. All returns must be pre-approved by telephoning "Southern Antiques". Once goods are dispatched, there will be strictly no refunds other than for defective merchandise. Merchandise will not be accepted as returned if it is not in its original state and intact.
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours from the invoice date. No refunds are offered after 48 hours. No refunds are offered if you have changed your mind about the goods. Delivery and shipping costs are non-refundable. Refunds will be issued by credit to the nominated credit card. Refunds will only be issued to the extent required by the Trade Practices Act 1974 (Cth) and the respective state Sale of Goods Act legislation.
"Southern Antiques" is not responsible for nor does it give any warranty in respect of any materials: a. any damage suffered by any person using any goods supplied by "Southern Antiques"; b. any damage suffered by any person in the conduct of any activity relating to goods supplied by "Southern Antiques"; Replacement goods will only be shipped after the faulty item has been received by "Southern Antiques". For all assistance with warranty and returns please email us at the contact us page. "Southern Antiques" is not responsible for any products returned without a return authorisation (RA) identity. "Southern Antiques" is not liable under this warranty where a defect is caused by fair wear and tear, by careless or improper handling, non-adherence to operating instructions, improper installation or by other abuse or misuse caused by you or a third party. "Southern Antiques" reserves the right to charge you for the cost of examining the goods if it is subsequently revealed that the goods are not defective. "Southern Antiques" is not liable under this warranty where any defect, loss or damage is caused to the goods during delivery or shipping. Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at your expense. Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date.
You hereby indemnify "Southern Antiques" against all claims, actions, suits, demands or costs made on or against "Southern Antiques" by any person arising from the supply or use of any goods and materials including food supplied by "Southern Antiques". "Southern Antiques" reserves all rights under trademark and copyright law.
9. payment security
11. credit card fraud
At "Southern Antiques" our primary goal is to ensure our many valued customers are assured that transacting with us is a secure, safe and easy procedure. "Southern Antiques" employs offline credit card processing through our store merchant facility. We encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. "Southern Antiques" will not enter into any transaction on suspicion of use of fraudulent or unauthorised credit card. This includes suspension and cancellation of the transaction and/or prevention of delivery of goods which are the subject of a suspected illegal transaction. "Southern Antiques" will take reasonable action to notify relevant authorities and provide all information pertaining to the transaction to facilitate prosecution of the offender.
"Southern Antiques" does not take responsibility for direct or indirect damages and consequential losses suffered by use of fraudulent or unauthorised credit cards. "Southern Antiques" does not take responsibility for direct or indirect damages and consequential losses associated with damage to goods occurring during delivery. By accepting these terms and conditions, you acknowledge that you have sufficient notice of this disclaimer and have entered into this transaction and accepted this disclaimer of your own free will.